Terms of service

1Who we are

BRAIN is run by Kiryl Abraztsou, trading as BRAIN ("we", "us"). You can reach us at contact@launchwithbrain.com.

These Terms apply when you use BRAIN or buy it on launchwithbrain.com. By starting a free week or paying, you accept them.

2What BRAIN does

BRAIN is an AI assistant for small businesses, sold as a monthly subscription. It works inside the messaging apps you connect and answers from the facts about your business that you confirm with us. Anything it is not sure about goes to you.

• AI receptionist. Answers your customers day and night and keeps you in the loop.
• Bookings & reminders. Books visits into your calendar and reminds people before they come.
• Payment reminders. Sends polite payment reminders with the link from the payment service you already use. Customers pay you directly through that service; the money never passes through us.
• Reviews. Asks happy customers for a review and drafts replies to new reviews for you to approve.

You can take any service on its own or combine them.

3Prices and billing

• Prices are in US dollars, with no setup fee. Any sales tax or VAT is worked out by Paddle and shown at checkout before you pay.
• Your subscription renews every month on the day you first paid, until you cancel.
• If you choose all four services, you pay the bundle price of $129 instead of $146.
• If a price changes, we tell you by email before the new price applies to you, so you can cancel first.

4The free week

• It is for the AI receptionist only, in one channel you choose, for up to 1,000 customer messages.
• No card needed. One free week per business.
• At the end you get a short report. Subscribe and it keeps working, or it switches off on day 8 and you pay nothing.

5Payments through Paddle

Our order process is run by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders: it takes the payment, sends your receipt, handles tax and issues refunds. When you pay, you also accept Paddle's Buyer Terms.

6Your part

• Give us true facts about your business and tell us when prices, hours or offers change. The assistant answers only from what you confirmed.
• Connect only accounts you are allowed to connect, and follow the rules of each messaging app.
• Do not use BRAIN for spam, for anything illegal, or to mislead people.
• You stay responsible for what your business sells and promises.

7What we promise and what we can't

We keep BRAIN running and fix problems as fast as we can. Still, the assistant is software and can make mistakes. It passes unclear chats to you, but we cannot promise that every answer is right, that the service never stops, or that it brings a set number of sales. Messaging apps can change their rules or limit access, and that can affect the service.

As far as the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these Terms takes away rights you have by law as a consumer.

8Cancelling

Cancel any time by writing to contact@launchwithbrain.com from the email you use with us. There is no fee. Cancelling stops the next payment, and the service keeps working until the end of the month you already paid for. Refunds are covered in our Refund policy.

We may pause or end the service if these Terms are seriously broken, for example if an account is used for spam. If we end it for any other reason, we refund the unused part of the month.

9Your data

How we handle data is explained in our Privacy policy.

10Changes to these Terms

We may update these Terms. If a change matters for your subscription, we email you before it applies. The date at the top shows the current version.

11Contact

Questions about these Terms: contact@launchwithbrain.com.